Refund policy

We accept return requests within 14 days after your order is delivered.

To be eligible for a return, the item must be unworn, unused, unwashed, and in the same condition in which it was received. Items must include any original tags and packaging. A receipt or other proof of purchase is also required.

To request a return, contact us at sales@therackrepublic.com before sending the item back. If your return is approved, we will provide return instructions and the address where the item should be sent. Items returned without prior authorization will not be accepted.

RETURN SHIPPING

Customers are responsible for return-shipping costs for ordinary returns, including returns related to size, color, or preference. Original shipping charges are nonrefundable.

If an item is defective, damaged, or incorrect, Rack Republic will cover the reasonable return or replacement shipping costs.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Please inspect your order when it arrives. Contact us at sales@therackrepublic.com within seven days of delivery if your item is defective, damaged, or incorrect. Please include your order number and photographs showing the issue so we can evaluate it and make it right.

NON-RETURNABLE ITEMS

We cannot accept returns of:

  • Items that have been worn, washed, used, altered, or damaged after delivery
  • Personalized or custom-made products
  • Clearance or final-sale items
  • Gift cards

Please contact us before purchasing if you have questions about whether an item is eligible for return.

EXCHANGES

To exchange an eligible item for another size or color, contact us at sales@therackrepublic.com. Exchanges are subject to product availability. Customers are responsible for shipping costs associated with ordinary size or color exchanges unless the original item was defective, damaged, or incorrect.

ORDER CANCELLATIONS

Contact us as soon as possible if you need to cancel an order. We cannot guarantee cancellation after production or order preparation has begun.

REFUNDS

We will notify you after we receive and inspect your returned item. If the return is approved, the refund will be issued to the original payment method within 10 business days. Your bank or credit-card company may require additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved, contact us at sales@therackrepublic.com.

Questions about returns or refunds can be sent to sales@therackrepublic.com.