Shipping policy

ORDER PROCESSING

Rack Republic products may be prepared or produced after an order is placed. Please allow approximately 3–5 business days for order processing before shipment. Processing times do not include weekends or holidays.

During product launches, holidays, or periods of unusually high demand, processing may take longer. We will contact you if a significant delay affects your order.

SHIPPING AREA

Rack Republic currently ships only to addresses within the United States. We do not currently offer international shipping.

SHIPPING RATES

Standard shipping is $8.00.

Standard shipping is free on qualifying orders of $70.00 or more after discounts and before applicable taxes.

ESTIMATED DELIVERY

Standard shipping generally takes approximately 3–5 business days after the order has been processed and transferred to the shipping carrier.

Delivery dates are estimates and are not guaranteed. Carrier delays, weather, holidays, incorrect addresses, and other circumstances outside our control may affect delivery.

ORDER TRACKING

When your order ships, you will receive a shipping-confirmation email containing tracking information. Tracking information may take up to 48 hours to update after the carrier receives the package.

SHIPPING ADDRESSES

Customers are responsible for providing a complete and accurate shipping address at checkout. Contact us at sales@therackrepublic.com as soon as possible if you need to correct an address.

We cannot guarantee that an address can be changed after an order has entered production or been transferred to the shipping carrier. Customers may be responsible for additional shipping charges if an order must be reshipped because an incorrect or incomplete address was provided.

LOST, DAMAGED, OR MISSING PACKAGES

If your package arrives damaged, contains an incorrect item, or appears to be missing an item, contact us at sales@therackrepublic.com within seven days of delivery. Include your order number and photographs of the package and item when applicable.

If tracking shows that a package was delivered but you cannot locate it, first check around the delivery location, ask other household members, and contact the shipping carrier. You may then contact us so we can help review the shipment. Rack Republic is not responsible for packages lost or stolen after confirmed delivery, but we will make a reasonable effort to assist.

RETURNED PACKAGES

Orders returned to Rack Republic because of an incorrect address, refused delivery, or repeated unsuccessful delivery attempts may require an additional shipping payment before being resent.

CONTACT

Questions about shipping can be sent to sales@therackrepublic.com.